FREQUENTLY ASKED QUESTIONS

We accept Visa/MasterCard/Amex/Discover and PayPal – Just select your method of payment at checkout when placing an order.

Absolutely! forticept.com is hosted on a secure server and uses Secure Socket Layer (SSL) 3.0 technology to process orders. SSL is the industry standard today for secure commerce transactions. All of your personal information, including credit card number, name, and address, is encrypted so that it cannot be read by anybody but you as you input the information at the checkout.

At Forticept® we protect your privacy as if it were our own. We dislike junk mail, spam, and telemarketers as much as you do, so when you order from us, all of your information is kept in complete confidence. We use the information you provide to us for the following purposes only: to process your order(s), to reply to your questions, provide our newsletter via email, and to incorporate your feedback into improvements to our Website. We will not give, sell, or rent your personal information, including email address, or specific account activity to anyone for any reason without your prior consent except as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Website.

We are required to charge Sales Tax of 7% on taxable items shipped within the state of Georgia, Currently, out of state purchases are exempt from our sales tax. Our shopping cart will automatically calculate any necessary tax at the checkout.

We offer multiple shipping options from regular to express.
Simply select the best option for you at the checkout.
We use the United States Postal Service

Not at the moment, but we plan to include this feature in the future.

All orders come with the tracking code, once your order has been shipped, you will receive an email from us with your tracking number.

Please send us an email to info@forticept.com with any questions you might have, we try to respond to most of the emails within 24-48 hours.

Or if you need to speak to someone over the phone you can always reach us at +1 470-736-8166

We are able to ship to our military customers. All Military orders are shipped by USPS First Class Mail. US mail to the various military addresses can take anywhere from one to six weeks for delivery. The United States Postal Service does not have tracking available for military orders.

• All online orders that are cleared by Friday 5:30 PM EST will be shipped on Monday.

• Online orders placed after the cutoff times usually after 5:30 PM EST on Friday will be shipped on Monday as well.

Yes, we do accept returns if you are not 100% satisfied with your purchase. We will issue a full refund or replacement. However, if there is a problem with your order, please let us know and we will do what we can to make it right. Customer satisfaction is very important to us.

We are here to make your online ordering easy. Our simple ordering and checkout process is designed to help you pay and place your order securely and hassle-free. We never share your private information third parties. You stay secured 100% of the time.

Online ordering will typically result in a quicker delivery time.

When you provide us with your email and other subscription information like Name, Phone or Address you automatically allow Forticept® representative to contact you directly about your order, special promotions and other product related information. This also applies to when you get in contact with us by filling out the contact form on Contact us page of the website. We never share your private information with anyone. You stay secured 100% of the time.

Read more in our Privacy Policy